Valerija Fric
Ložnica 21, 3320 Velenje 
Carrier of Personal Supplementary Work
AJPES Serial Number: 25130 

The General Terms are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international e-commerce codes. 

The pigmenterija.com website is operated by the manager of the personal supplementary work, Valerija Fric, registered in the AJPES database under the number 25130.

The General Terms and all other conditions of business shall be determined by the creator, manufacturer and seller of the products, Valerija Fric (hereinafter referred to as the “manager”), who shall be responsible for the published content and the making orders in accordance with the published terms and conditions.

The General Terms are drawn up in accordance with the Consumer Protection Act (ZVPot). The General Terms and Conditions deal with the operation of the website https://www.pigmenterija.com (hereinafter “pigmenterija.com”), the rights of the user and the business relationship between the provider and the buyer. The user is the person who uses our system, i.e. the customer of our website. By choosing to make a purchase via pigmenterija.com, you agree that you, as a user, are aware of the general terms and conditions of use and that you accept them in full. The General Terms and Conditions apply to all forms of use of the pigmenterija.com website and to all forms of interactive communication made possible by the website pigmenterija.com. The operator of pigmenterija.com reserves the right to modify these general terms and conditions. The user undertakes to check the website from time to time to see if the general terms and conditions have changed. In the event that the user no longer agrees to the changed general terms and conditions, the user must immediately stop using the pigmenterija.com website. The operator of pigmenterija.com assumes no responsibility for the non-operation or closure of the website.

The Seller commits to provide the following information to the buyer before the buyer is bound by the Contract or the Offer: 

• the indentity of the holder of the personal supplementary work of Valerija Fric,
• contact details to make the user communicate quickly and efficiently,
• the essential characteristics of the products,
• the availability of the products,
• how to order the products,
• information on the estimated waiting time for custom-made products,
• the terms of delivery of the items (and the method, place and time of delivery),
• the prices of the products, which must be clearly and unambiguously set out and must show whether they already include taxes and transport and other charges,
• the method of payment and delivery,
• the time validity of the offer,
• the period within which the contract may be withdrawn from and the conditions for withdrawal,
• an explanation of the complaints procedure, including full details of the contact person.

In principle, all the products that are pictorially published on pigmenterija.com are available and marked with a price, but you have to check with the website manager via the contact form whether the product is still available. Products that are no longer available are marked as “sold”. All prices on pigmenterija.com are published in euros (EUR) and are valid until cancelled. Prices do not include postage. All prices are valid for purchase, by agreement between the seller and the buyer, by bank transfer. 

All products displayed on pigmenterija.com are handmade and unique. Not all products shown on pigmenterija.com can be recreated. The creator, producer and manager of pigmenterija.com is not liable for value added tax pursuant to Article 94(1) of the Value Added Tax Act. Therefore, no VAT is charged. All prices published on the pigmenterija.com website are valid at the time of placing the order and have no predetermined validity, valid in the case of payment by the payment methods indicated below, with the conditions indicated below. The Manager does not send products to pay it with delivery. 

A “custom-made” product is only made by prior agreement between the Seller and the Buyer. The order can be made in person, via the contact form on the pigmenterija.com website, by phone or by e-mail. The estimated production time is also agreed in person or by text message, as it is not possible to set an exact production time and price for a product produced in this way.

All products published on the pigmenterija.com website can be ordered via the contact form or by email at hello@pigmenterija.com. Upon receipt of the invoice, the Buyer shall notify and send confirmation of payment to the Seller. Once payment has been received in the bank account of the Manager, the ordered product shall be sent by registered post as soon as possible. The Buyer may order the custom-made products in person, via the contact form on the pigmenterija.com website or by e-mail at hello@pigmenterija.com. The buyer and the seller agree on the possible design preferences of the product. Both agree on the final price of the custom-made product, but the final price of the custom-made product may vary due to changes in material prices on the market. Before placing an order, the Seller shall inform the Buyer of the estimated time for the manufacture of the custom-made product, which shall not exceed 90 days. The Buyer shall confirm the bespoke product by paying 50% of the are into the bank account of the Administrator. Upon completion of the manufacturing process, the custom-made product shall be photographed. The photographs of the product shall be sent to the client (buyer) for inspection. Once the product has been approved by the customer, the customer shall make the remaining 50% payment for the product within 3 working days and inform the seller once the payment is made. Once the payment has been received in the bank account of the Manager, the ordered product is sent by registered post as soon as possible. If the client (buyer) does not take delivery of the ordered item within 30 days after the completion of the product, the administrator has the right to resell the product without refunding the already paid amount.

Cash payment is possible upon personal pickup of the product or, by prior arrangement, by payment to the bank account of the Administrator. 

No delivery charge will be levied for personal collection of the order. Delivery of parcels is carried out via Post of Slovenia (Only in Slovenia). This company reserves the right to deliver the parcels sent within 1-4 working days. If you are not at home when the postman arrives, you will be notified and the parcel will be waiting for 15 (fifteen) days for collection at the post office. If you do not collect it within this time, it will be returned to the sender’s address. The Seller shall not be liable for any uncollected shipment by the Buyer and shall not refund the purchase price. The Seller reserves the right to choose another delivery service if this will enable the Seller to fulfil the order more efficiently. The delivery charge is 5EUR for smaller packages and 15 EUR for larger packages (valid for delivery in Slovenia only). Before confirming the order, the Seller shall inform the Buyer of the delivery charge via telephone or e-mail hello@pigmenterija.com. The delivery charges are valid for shipments delivered within Slovenia.

For International shipping write for more details on contact form or by email at hello@pigmenterija.com.

The Seller guarantees to have dispatched the product as ordered and paid for by the Buyer. The Seller also warrants that the dispatched product is undamaged. In the event that the parcel has been damaged during delivery, is open, or is missing, the Buyer shall settle the claim through Pošta Slovenija (claim procedure via Pošta Slovenija at 𝐡𝐡𝐭𝐭𝐩𝐬://𝐰𝐰𝐰.𝐩𝐨𝐬𝐭𝐚.𝐬𝐢/𝐨-𝐧𝐚𝐬/𝐩𝐫𝐞𝐝𝐬𝐭𝐚𝐯𝐢𝐭𝐞𝐯/𝐫𝐞𝐤𝐥𝐚𝐦𝐚𝐜𝐢𝐣𝐞) or other delivery company. In this case, the purchase price of the product will not be refunded.

Within 14 (fourteen) days, the consumer has the right to notify the seller that he wishes to return the product (Article 43 of the Consumer Protection Act). It is not necessary to give a reason for his decision. The return period starts on the day after the day of receipt of the package. The returned product must be undamaged, unworn, unaltered, not hung up or personalised. The return procedure shall be carried out by the Buyer informing the Seller of the return of the product by telephone or by e-mail to hello@pigmenterija.com. The received product shall be returned by post to the address of the Seller Valerija Fric, Ložnica 21, 3320 Velenje. By prior arrangement, it is also possible to collect the returned product in person at the Seller’s address. The cost of returning the product, which is charged to the buyer, is the cost of delivery, which is charged according to the valid price list of the delivery service chosen by the sender. The item must be returned no later than 14 (fourteen) days from the date on which the notice of return is sent to the Seller. The same applies to the return of the item in person at the Seller’s address.

A product that has been custom made, according to the buyer’s wishes and tailored to the buyer’s personal needs, cannot be returned by the buyer. Similarly, a product that is unfit for resale for hygiene reasons (Article 43c(5)(2) of the GPSD) or a product that is permanently damaged cannot be returned. However, for all returnable products, returns can be arranged on an individual basis and each return request is then assessed on its own merits. In the event of a return, the Seller will inspect the item. In the event that the item reaches the condition described in the first paragraph of this Article, the Seller shall immediately or at the latest within 14 (fourteen) days of receipt of the notice of withdrawal, refund all payments received. The Regulations on forms relating to the exercise of the right of withdrawal from a distance or off-premises contract, information relating to the exercise of the right of withdrawal and the withdrawal form are available at http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV11915. More specifically, the right to claim material defects is governed by the Consumer Protection Act.

If the wrong products are delivered, the Buyer shall return the delivered products and the Supplier will replace them free of charge with the correct ones. In this case, the Seller shall bear the postage costs. Returned products must be adequately protected against damage during transport. The product must also be undamaged, unworn, unaltered, not worn or personalised. The complaint procedure is as described in the article Returns/Cancellation of Contract. The right to claim for material defects is regulated in more detail by the Consumer Protection Act. 

As the administrator of pigmenterija.com, I undertake, in accordance with the Personal Data Protection Act, to respect the privacy of users and not to pass on their personal data to third parties without the user’s consent.

The manager of the pigmenterija.com website makes every effort to ensure that the information published on the pigmenterija.com website is up-to-date and correct. However, it is possible that certain information published on the website may change and the administrator may not be able to correct the information as quickly. Each product on pigmenterija.com is made entirely by hand, and therefore the product may vary minimally in detail. Also, the colours in the photographs of the items published on pigmenterija.com may vary on different customers’ electronic devices. However, it is certain that each product received by the Buyer will be almost identical to that shown in the photographs on pigmenterija.com. The operator of pigmenterija.com reserves the right to change the terms and conditions at any time and in any way, for any reason and without prior notice.

The manager of the pigmenterija.com website complies with the applicable consumer protection legislation. The manager will personally handle any complaint to the best of its ability. Complaints can be made via the contact form on pigmenterija.com, by telephone or by e-mail to hello@pigmenterija.com. The complaint handling process is confidential. The Manager would like any disputes or complaints to be amicably resolved. The Manager wishes to ensure that all purchasers of the products are satisfied. The Administrator can be contacted by telephone or by e-mail at hello@pigmenterija.com with any further questions.

In accordance with the legal norms set out in Article 32 of the Consumer Disputes Act, the website manager of pigmenterija.com does not recognise any IRPS provider as competent for the resolution of a consumer dispute that a consumer may bring under the Consumer Disputes Out-of-Court Settlement Act. The manager of the pigmenterija.com website, which sells through its own website pigmenterija.com, publishes an electronic link to the Online Consumer Dispute Resolution Platform (ODRP) on that website. The platform is available at the following electronic link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL.The above-mentioned regime is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council of 29 April 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

The General Terms and Conditions are valid from 2.10.2023.